Claims reporting procedures

• General
• Reporting
• Motor Vehicle
• Home & Contents
• Commercial Property & Business
• Liability Claims

General

You must promptly inform us of any claim as soon as possible. This will enable us to action the claim as quickly as possible, to minimise any chances of unnecessary delays, or further damage occurring. Full details of what has happened, and anyone else involved should be collected at the time, and passed on to us.

Reporting

All claims (with the exception of Workers Compensation or Work Cover claims) should be notified to Countrywide Tolstrup Financial Services Group Pty Ltd, as soon as possible.

Workers Compensation or Work Cover claims should be reported directly to your Work Cover Agent.

Once we have been notified by you of the loss or incident we will then arrange with you for the claim to be reported to your insurer and where appropriate, for loss assessors and repairers to be appointed to assist in the management of your claim.

Emergency contact numbers can be found here.

Motor Vehicle

1. Make sure you get all details of all vehicles and drivers involved.
2. Complete claim form.
3. We will arrange for an assessment of your claim.

Home & Contents

1. Make sure that the premises are safe and secure.
2. For glass claims, contact one of the glaziers on the emergency number page to arrange repairs.
3. For Burglary claims, contact the police to report the incident, make a list of all items, which have been stolen or damaged by the intruders.
4. Contact us to report the incident, we will advise you how to lodge the claim, and what other documents and paperwork will be required.

Commercial Property & Business

1. Make sure that the premises are safe and secure.
2. If the claim is for an external window, contact one of the glaziers on the emergency number page to arrange repairs.
3. For Burglary claims, contact the police to report the incident, make a list of all items, which have been stolen or damaged by the intruders.
4. Contact us to report the incident, we will advise you how to lodge the claim, and what else will be required to assist with your claims speedy progress.

Liability Claims

1. It is of critical importance to record as much detail about the incident, any persons involved, and any witnesses, as soon as it is notified to you.
2. Do not make any admissions of liability, but be helpful and compassionate to the injured person.
3. Contact us to report the incident, we will advise you how to lodge the claim, and what other documents will be required, and the general procedure to follow.